Frequently Asked Questions
Elite Fleet Car Rental Dubai
What documents do I need to rent a car?
You normally need:
- A valid driving licence
- Passport copy (for tourists) or Emirates ID (for residents)
- Valid visit visa or residence visa
Some nationalities may also need an International Driving Permit (IDP).
- A valid driving licence
- Passport copy (for tourists) or Emirates ID (for residents)
- Valid visit visa or residence visa
Some nationalities may also need an International Driving Permit (IDP).
What is the minimum age to rent a car?
In most cases, you must be at least 21 years old to rent a car.
For luxury and high-end vehicles, the minimum age is often 25+.
For luxury and high-end vehicles, the minimum age is often 25+.
Do I need a credit card to rent a car?
Yes, a credit card is usually required for the security deposit.
In some cases, we may accept a debit card or cash deposit for selected vehicles, subject to approval.
In some cases, we may accept a debit card or cash deposit for selected vehicles, subject to approval.
Is fuel included in the rental price?
Fuel is not included. You receive the car with a certain fuel level and must return it at the same level. Any difference may be charged according to our fuel policy.
Can I change or cancel my reservation?
Yes, changes and cancellations are possible, but they are subject to our modification and cancellation policy.
Please contact us as early as possible if you need to adjust your booking.
Please contact us as early as possible if you need to adjust your booking.
What types of cars do you offer?
Elite Fleet offers:
- Economy and mid-size cars
- Premium and luxury SUVs
- High-end models such as GMC Yukon, Cadillac Escalade, Mercedes G-Wagon, Land Rover Defender, Jetour, BMW, and Rolls-Royce
You can choose based on your budget, group size, and preference.
- Economy and mid-size cars
- Premium and luxury SUVs
- High-end models such as GMC Yukon, Cadillac Escalade, Mercedes G-Wagon, Land Rover Defender, Jetour, BMW, and Rolls-Royce
You can choose based on your budget, group size, and preference.
Is insurance included in the rental?
Basic insurance is usually included in the rental price, as per UAE regulations.
Optional additional coverage or reduced excess can be arranged at extra cost. Full details are provided in your rental agreement.
Optional additional coverage or reduced excess can be arranged at extra cost. Full details are provided in your rental agreement.
Is there a mileage limit on my rental?
Some rentals come with unlimited mileage, while others have a daily or monthly mileage limit.
The mileage policy for your car will be clearly mentioned in your rental agreement.
The mileage policy for your car will be clearly mentioned in your rental agreement.
Do you offer delivery and pickup?
Yes, we can deliver and collect the car anywhere in Dubai (and selected UAE areas) by arrangement.
Delivery charges may apply depending on location and vehicle type.
Delivery charges may apply depending on location and vehicle type.
Can I drive the rental car outside Dubai?
In most cases, you can drive anywhere within mainland UAE, unless restricted by the contract.
Cross-border travel (e.g., to Oman, KSA) is not allowed unless explicitly approved in writing.
Cross-border travel (e.g., to Oman, KSA) is not allowed unless explicitly approved in writing.
How are Salik (toll) charges handled?
All our cars are fitted with a Salik tag. Each time you pass a toll gate, a small fee is recorded and later added to your final invoice.
What happens if I get a traffic fine?
Any traffic fines incurred during your rental will be charged to you once they appear in the system. We will provide details of each fine as per the official record.
Do you offer child seats?
Yes, child seats can be provided on request at an additional charge or as per offer. Please mention this when making your booking.
Can someone else drive the car?
Only authorised drivers listed in the rental agreement are allowed to drive the vehicle. Adding an additional driver may require extra documentation and fees.
Do you offer chauffeur service?
Yes, Elite Fleet offers luxury car rental with driver in Dubai for airport transfers, business trips, events, and city rides. A professional chauffeur will handle all driving for you.
How do I extend my rental?
If you want to keep the car longer, simply contact us before your contract ends. We’ll confirm availability and update your agreement and payment accordingly.